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Security & Scams

What To Do if You Are Scammed

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If you become a victim of a scam, follow these steps to protect your personal information and wellbeing.

  1. Close the accounts you think have been compromised or opened fraudulently.
  2. Check your credit cards, banks, and other financial accounts for unauthorized charges or changes. If you see any, report them to the company or institution.
  3. Report to local law enforcement, Federal Trade Commission, or Federal Bureau of Investigation Internet Crime Complaint Center.
  4. Did you give a scammer your Social Security number?
    • Check credit to ensure no new loans have been requested with your personal information
    • Request a fraud alert: Contact one of the following reporting agencies to place a fraud alert on your credit reports. (Each agency is required to notify the other two agencies.)
  5. Did you give a scammer your username and password? Create a new, strong password. If you use the same password anywhere else, change it there too.
  6. Does a scammer have remote access to your computer? If so, take it to get professionally cleaned before logging back in and make sure you have up-to-date anti-virus protection.
  7. Cut off all communication with the scammer.
  8. Did a scammer take control of your cell phone number and account? Contact your service provider to take back control of your phone number. Once you do, change your account password.
  9. The scammer may share your contact information with other scammers, so consider updating your phone number, email address, social media accounts, and other contact information.
  10. Talk to someone. Many victims feel anger, resentment, frustration, shame, embarrassment, and guilt, as well as fear for financial security and personal safety. You may find it helpful to talk to a friend, family, or loved one or seek services from a counselor or advocacy program.

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