Visa® Gift Card

Your card may be declined for any of the following reasons: no funds available, trying to perform a prohibited transaction, purchase amount exceeds the balance on your card, or the card has been closed.

If your Visa gift card is not working as expected, you may do one of the following:

• Call the toll-free number, (866) 902-6082, on the back of your card, for registration support, balance, account, or transaction inquiries, requests to lock or unlock your card, and all other SECU gift card related requests.
• Contact Member Services Support at (888) 732-8562 for assistance.

For closed cards with a remaining balance, access the SECU Refund Request Form and follow the instructions to submit your refund request for the remaining balance on your gift card.

No. Once you have used all the funds on your card, and you do not plan to make any returns on prior purchases, destroy the card and throw it away.

At check-in, hotels may ask to put a hold on your card for the amount of your stay or other expenses, making those funds unavailable for use. If the amount of the hold is greater than your card balance, the transaction could be declined. To avoid this, check in with another debit or credit card, and then use your SECU Visa Gift Card as final payment for your stay.

Yes. Merchants can either return the funds back to your card balance or provide you with a cash refund or store credit.

Yes. If your bill plus the tip amount exceeds your card balance, the transaction may be declined. If needed, ask the merchant to process a specific amount from the gift card and use another payment method to complete your purchase transaction.