A New NCSECU.org

The new website brings a host of improvements and features.

Key changes include:

New login experience
The initial login process is simple and intuitive.

        To log in, follow these steps:

        1. Locate the “Sign in” button at the top right of the main navigation bar.

        2. Click on the “Sign in” button. The login box will appear where members can enter their User ID and Password.

        Note: Saved login information will require reentry on the new site.

        After the first log in, the login box will automatically appear, providing a more streamlined and convenient experience.

Improved navigation
Easily access popular product and service pages using an improved navigation menu, homepage quick links, and dedicated landing pages.  

New Learning Hub
A dedicated Learning Hub features a wealth of financial articles, calculators, and resources. This Hub is designed to empower our members and prospective members with valuable information, insights, and tools to help enhance their financial knowledge and decision-making.

Robust search engine
The new search feature offers a “Google-like” search experience, delivering more accurate and relevant results.

There are some notable elements that remain the same:

Website domain
The domain for our website remains unchanged. Users can access the website using the familiar domain: ncsecu.org. This ensures that existing bookmarks and links will still lead users to the right place.

Member Access
Members can easily navigate to Member Access to manage their accounts online.

Product and service information
Information about all the products and services offered by the Credit Union is available on the website. Members can explore details about various SECU products and services just as they did on the previous website.

No, there are no plans to change LGFCU, GKCU, NCPAFCU, and LCCU websites at this time.

No. There are no changes to Member Access or the Mobile App at this time.

Yes, the initial login process to Member Access has changed, however, after your first log in, the login box will automatically appear, saving time for our members.

For your initial log in, follow these steps:

1. Locate the “Sign in” button at the top right of the main navigation bar.
2. Click on the “Sign in” button and the login box will appear to enter your credentials.

Note: The new website will reset the “Remember me” function. Members should select “Remember me” if they would like the User ID to pre-fill upon return. 

The process for Forgotten Password and User ID remains the same:

Forgotten password 
Users can use the Forgotten Password recovery link located below the Password field. Password reset will function the same as today on Storefront and Member Access.

Forgotten User ID
If members have forgotten their User ID, they may contact Member Services Support at (888) 732-8562 and a representative will be able to assist.

Verifying the legitimacy of a website is crucial for online security. The domain will remain the same (https://ncsecu.org). If members have bookmarked our site, they will be redirected to the new ncsecu.org. Here are some tips to follow to ensure it is our legitimate site:

1. Check the URL: Ensure the URL in the address bar is exactly https://ncsecu.org and doesn’t contain any misspellings or additional characters.
2. Look for HTTPS when signing in to Member Access: A secure website will use https://, the “s” indicates a secure connection and it is standard for websites that handle sensitive information.
3. Check for a secure connection.
   • If using Edge or Safari, in the address bar there should be a padlock icon, indicating a secure connection.
   • If using Chrome, in the address bar, there is a settings icon next to the URL. Clicking this will open a small pop-up with site information. This pop-up will state the site is secure.